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Returns & Refunds Policy

14-Day Return Policy

You have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, unworn, with tags, and in the original packaging. You’ll also need the receipt or proof of purchase.

Once your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package.
Please note: Items sent back without first requesting a return will not be accepted.

If you have any questions, contact us at: trulyhonestt@outlook.com

Damages & Issues

Please inspect your order upon delivery. Contact us immediately if your item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (e.g. food, flowers, or plants)

  • Custom products (e.g. special orders or personalized items)

  • Personal care items (e.g. beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items or gift cards

If you're unsure whether your item is eligible, feel free to contact us.

Exchanges

The quickest way to get what you want is to return the item you have and place a new order once the return is accepted.

EU Customers: 14-Day Right of Withdrawal

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As with our regular return policy, items must be unused, unworn, with tags, and in the original packaging. A receipt or proof of purchase is also required.

Refunds

We’ll notify you once we’ve received and inspected your return, and let you know if the refund was approved.
If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card company to process and post the refund.

If it's been more than 15 business days since your return was approved and you haven’t received your refund, please contact us at: trulyhonestt@outlook.com